Frequently Asked Questions

CORIS Remote Temperature Monitoring FAQs

Answers to the most common questions about CORIS sensors, alerts, data logging, compliance, reliability, IT and security, and getting started.

Temperature Monitoring

Alerts / Notifications

Data Logging, Reporting, Compliance

Reliability and Backup

IT and Security

System Setup, Training, Service

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CORIS Remote Temperature Monitoring FAQs

Temperature Monitoring

What components are required for temperature monitoring?

What types of cold storage devices can be monitored?

What is the temperature range that can be monitored?

What else can be monitored besides temperature?

Is there a limit to the number of CORIS sensors that can be monitored?

Once we have a system in place, can we expand it?

Are there any other temperature monitoring applications beyond cold storage devices?

Alerts / Notifications

How will staff and researchers be notified when there is a problem?

What types of alerts are available?

How quickly will we be notified if one of my alerts is triggered?

Can alerts be sent to multiple people for the same problem?

Are alerts repeated if no one acknowledges them?

Can alerts be escalated if conditions worsen?

I work in a large lab. Can I receive alerts just for the freezers that store my specimens?

Data Logging, Reporting, Compliance

How frequently are sensor readings recorded and sent to the cloud?

How do I access the system to see real-time readings and historical readings?

How long are sensor readings stored on the servers and made available?

How often can reports be generated?

Can recurring reports be set up to run automatically?

Can I modify or edit existing reports?

Is the CORIS system compliant with industry regulations (HIPAA, CAP, CLIA, CFR 21 Part 11)?

Can I integrate CORIS sensor readings and alerts with an existing system?

Do you have IQ/OQ documentation?

Reliability and Backup

Where are CORIS sensor readings stored?

What happens if the internet or electricity goes down?

Is battery back-up available?

Is there a warranty on CORIS products and services?

IT and Security

Do we need a dedicated server or other computer for the CORIS system?

How do CORIS sensors communicate readings to the CORIS servers in the cloud?

Does the CORIS Gateway require a static (dedicated) IP address?

Will my IT department need to put a "hole" in the firewall to allow CORIS equipment to communicate with the internet?

Does CORIS use Wi-Fi for communications?

Can an unauthorized user intercept the wireless signal to read or modify the temperature readings?

Do users share the username and password to access their CORIS account?

Do we need to change passwords on a regular basis?

Is there a data back-up system in place?

Can data be modified by users?

Can CORIS Support team members modify data?

What kind of account and user history data can we access?

System Setup, Training, Service

Do we have to create our own CORIS account?

How will we get training on the CORIS system?

We have a large number of people. How will that work?

If we have questions or problems, how do we get help?

What if one of the sensors or devices is not working properly?

Still have questions?